danyang-match/admin-web/src/modules/appeal/AppealCenterView.vue

<template>
  <div class="page-container">
    <el-row :gutter="16">
      <el-col :span="4" v-for="s in stats" :key="s.key">
        <el-card shadow="hover" class="stat-card">
          <div class="stat-value">{{ s.value }}</div>
          <div class="stat-label">{{ s.label }}</div>
        </el-card>
      </el-col>
    </el-row>

    <el-card shadow="never" style="margin-top:16px">
      <template #header>
        <div class="card-header">
          <span>申诉管理</span>
          <el-tag type="warning" v-if="stats.find(s=>s.key==='pending')?.value">待处理 {{ stats.find(s=>s.key==='pending')?.value }}</el-tag>
        </div>
      </template>

      <el-table :data="tableData" v-loading="loading" border stripe>
        <el-table-column prop="userName" label="用户" width="120" />
        <el-table-column prop="appealTypeText" label="申诉类型" width="120" />
        <el-table-column prop="reason" label="申诉原因" min-width="220" show-overflow-tooltip />
        <el-table-column prop="contactMethod" label="联系方式" width="140" />
        <el-table-column prop="status" label="状态" width="100">
          <template #default="{row}">
            <el-tag :type="statusTagType(row.status)">{{ statusText(row.status) }}</el-tag>
          </template>
        </el-table-column>
        <el-table-column prop="createdAt" label="提交时间" width="180">
          <template #default="{row}">{{ formatTime(row.createdAt) }}</template>
        </el-table-column>
        <el-table-column label="操作" width="120">
          <template #default="{row}">
            <el-button v-if="row.status==='pending'||row.status==='escalated'" type="primary" size="small" @click="openDetail(row.id)">处理</el-button>
            <el-button size="small" @click="openDetail(row.id)">查看</el-button>
          </template>
        </el-table-column>
      </el-table>
    </el-card>

    <!-- 申诉详情抽屉 -->
    <el-drawer v-model="drawerVisible" title="申诉详情" size="520px">
      <div v-if="detail">
        <el-descriptions :column="2" border>
          <el-descriptions-item label="用户">{{ detail.userName }}</el-descriptions-item>
          <el-descriptions-item label="申诉类型">{{ detail.appealTypeText }}</el-descriptions-item>
          <el-descriptions-item label="状态">
            <el-tag :type="statusTagType(detail.status)">{{ statusText(detail.status) }}</el-tag>
          </el-descriptions-item>
          <el-descriptions-item label="联系方式">{{ detail.contactMethod || '无' }}</el-descriptions-item>
          <el-descriptions-item label="申诉原因" :span="2">{{ detail.reason }}</el-descriptions-item>
          <el-descriptions-item label="证据" :span="2">
            <span v-if="detail.evidence">见原始证据文件</span>
            <span v-else class="text-muted">未上传</span>
          </el-descriptions-item>
          <el-descriptions-item label="处置备注" :span="2" v-if="detail.decisionNote">
            {{ detail.decisionNote }}
          </el-descriptions-item>
        </el-descriptions>

        <template v-if="detail.status==='pending'||detail.status==='reviewing'||detail.status==='escalated'">
          <h4 style="margin:20px 0 12px;color:var(--admin-coral-strong)">审核决策</h4>
          <el-form label-width="100px">
            <el-form-item label="处理结果">
              <el-select v-model="decision" style="width:100%">
                <el-option label="通过申诉，解除限制" value="approve" />
                <el-option label="驳回申诉，维持原处置" value="reject" />
                <el-option label="升级人工进一步调查" value="escalate" />
              </el-select>
            </el-form-item>
            <el-form-item label="审核说明">
              <el-input v-model="decisionNote" type="textarea" :rows="3" placeholder="请输入审核意见" />
            </el-form-item>
            <el-form-item>
              <el-button type="primary" :loading="processing" @click="handleProcess">确认提交</el-button>
              <el-button @click="drawerVisible=false">取消</el-button>
            </el-form-item>
          </el-form>
        </template>
      </div>
    </el-drawer>
  </div>
</template>

<script setup lang="ts">
import { getAccessToken } from '@/utils/token'
import { ref, onMounted } from 'vue'
import { get, post } from '@/api/client'
import { token as tokenColor } from '@/theme/tokens'

const loading = ref(false)
const processing = ref(false)
const tableData = ref<any[]>([])
const stats = ref<any[]>([])
const drawerVisible = ref(false)
const currentId = ref('')
const detail = ref<any>(null)
const decision = ref('approve')
const decisionNote = ref('')

const STATUS_MAP: Record<string, { text: string; type: string }> = {
  pending: { text: '待审核', type: 'warning' },
  reviewing: { text: '审核中', type: 'info' },
  approved: { text: '已通过', type: 'success' },
  rejected: { text: '已驳回', type: 'danger' },
  escalated: { text: '已升级', type: 'warning' }
}

async function loadData() {
  loading.value = true
  try {
    const token = getAccessToken()
    const res: any = await get('/operator/appeals/pending', {}, { Authorization: `Bearer ${token}` })
    tableData.value = res.data || []
    loadStats()
  } catch (e) { console.error(e) }
  finally { loading.value = false }
}

async function loadStats() {
  try {
    const token = getAccessToken()
    const res: any = await get('/operator/appeals/stats', {}, { Authorization: `Bearer ${token}` })
    const data = res.data || {}
    stats.value = [
      { key: 'pending', label: '待审核', value: data.pendingCount || 0, color: tokenColor('--color-primary') },
      { key: 'reviewing', label: '审核中', value: data.reviewingCount || 0, color: tokenColor('--color-warning') },
      { key: 'approved', label: '已通过', value: data.approvedCount || 0, color: tokenColor('--color-success') },
      { key: 'rejected', label: '已驳回', value: data.rejectedCount || 0, color: tokenColor('--color-neutral') },
      { key: 'escalated', label: '已升级', value: data.escalatedCount || 0, color: tokenColor('--color-danger') }
    ]
  } catch {}
}

async function openDetail(id: string) {
  currentId.value = id
  drawerVisible.value = true
  decision.value = 'approve'
  decisionNote.value = ''
  try {
    const token = getAccessToken()
    const res: any = await get(`/operator/appeals/${id}`, {}, { Authorization: `Bearer ${token}` })
    detail.value = res.data
  } catch (e) { console.error(e) }
}

async function handleProcess() {
  if (!decision.value) return
  processing.value = true
  try {
    const token = getAccessToken()
    await post(`/operator/appeals/${currentId.value}/process`,
      { decision: decision.value, decisionNote: decisionNote.value },
      { Authorization: `Bearer ${token}` })
    drawerVisible.value = false
    detail.value = null
    loadData()
  } catch (e) { console.error(e) }
  finally { processing.value = false }
}

function statusTagType(s: string) { return STATUS_MAP[s]?.type || 'info' }
function statusText(s: string) { return STATUS_MAP[s]?.text || s }
function formatTime(t?: string) { return t ? new Date(t).toLocaleString('zh-CN') : '-' }

onMounted(loadData)
</script>

<style scoped>
.page-container { padding: 24px; }
.stat-card { text-align: center; }
.stat-value { font-size: var(--font-size-5xl); font-weight: var(--font-weight-bold); color: var(--admin-coral-strong); }
.stat-label { font-size: var(--font-size-sm); color: var(--color-text-tertiary); margin-top: 6px; }
.card-header { display: flex; justify-content: space-between; align-items: center; }
.text-muted { color: var(--color-text-disabled); font-size: var(--font-size-sm); }
</style>